Faq
The Brother's Bakery
1. Products & Ingredients (Product aur Samagri)
Kya aapke paas Eggless (Bina Ande ke) Cakes milte hain?
Ji haan, humare paas 100% Eggless Cakes ka alag section hai. Humare sabhi designs egg aur eggless dono options mein available hain.
Kya aap Sugar-Free ya Gluten-Free cakes banate hain?
Haan, hum health-conscious customers ke liye Sugar-Free aur Gluten-Free cakes order par banate hain. Iske liye kripya 24 ghante pehle order dein.
Aapke products kitne fresh hote hain?
Humare yahan sab kuch rozana (daily) fresh bake kiya jaata hai. Hum basi (stale) products nahi bechte.
2. Orders & Delivery (Order aur Delivery)
Cake order karne ke liye kitne din pehle batana padega?
- Normal Cakes: 4-5 ghante pehle.
- Custom/Designer Cakes: Kam se kam 2 din pehle.
- Wedding Cakes: Kam se kam 2 din pehle.
Kya aap Home Delivery karte hain?
Ji haan, hum Lucknow ke andar delivery karte hain. 05 km tak delivery free hai, uske baad thoda delivery charge lagta hai.
Kya Midnight Delivery (Raat ko 12 baje) available hai?
Haan, Birthday surprises ke liye hum midnight delivery karte hain. Iske liye aapko shaam 6 baje se pehle order confirm karna hoga.
3. Customization (Design aur Sajaawat)
Kya main Cake ka design khud de sakta hoon?
Bilkul! Aap internet se koi bhi photo dikha sakte hain ya apni drawing de sakte hain, hum waisa hi cake bana denge. Aap hamare Whatsap pe apni drawing bhej sakte hain.
Kya Photo Cake (Edible Photo) ban sakta hai?
Haan, hum high-quality edible (khaane layak) photo cakes banate hain. Bas aapko high-resolution photo humein bhejni hogi.
4. Storage & Shelf Life (Rakh-rakhav)
Cake ko kaise store karein?
Cream cakes ko hamesha fridge mein rakhein. Fondant cakes ko AC room mein rakhna behtar hota hai, direct fridge mein nahi.
Cake kitne din tak fresh rehta hai?
Hum suggest karte hain ki cake ko 2-3 din ke andar consume kar lein taaki best taste mile.
5. Cancellation & Refund
Agar mujhe order cancel karna ho toh kya policy hai?
Agar aap delivery se 24 ghante pehle cancel karte hain, toh full refund milega. Uske baad cancel karne par advance payment wapas nahi hoga kyunki hum preparation shuru kar chuke hote hain.